Frequently Asked Questions
How do I contact customer support?
You can contact our Customer Support from 11 am to 7 pm (PST) Monday through Friday at Tropicalviewinfo@gmail.com
How does your sizing fit?
Each product has different sizing information and will be listed on each product description. Please take your size according to the actual measurements. If you are unsure of what size to get, order up a size or don't hesitate to contact us and we will be happy to help!
How much is shipping?
Tropical View Swim is proud to offer the following shipping rates.
|United States||$4.99 flat rate for orders under $75|
|Canada||$4.99 flat rate for orders under $75|
$4.99 flat rate for orders under $75
We offer FREE shipping for all orders over $75
If you need your items to arrive faster, please don't hesitate to contact us for an Express Shipping quotation.
Do you have a physical store?
Tropical View Swim is currently operating as an online store only, which greatly cut the extra cost like expensive high street store rent and expenses and this is directly reflected on the reasonable prices of our products. You can place an order directly online safely and easily.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and Visa Debit. We securely process all payments through Paypal or Stripe. No Credit Card information is stored on our website.
What currency are your prices in?
All prices are in US Dollars.
You can check the estimated exchange rate by clicking on the Currency Converter on the top right of the page.
Please note that during checkout, you will be charged in USD.
When will my order ship?
After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3-7 business days; however, it can also be affected by the item's stock status.
Chinese holiday reminder: During week-long Chinese holidays, Chinese National Day (October 1, 2017) and Chinese New Year (January 28, 2017), services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 3-10 days.
How do I check the status of my order?
Go to My Account > View Order History then choose which order you want to check or you could e-mail us at Tropicalviewinfo@gmail.com
How do I change or cancel my order?
If you need to change any information or cancel your order, please e-mail us within 24 hours at firstname.lastname@example.org Please note that we cannot cancel any orders that has been shipped already. For our cancellation policy, please click here
How do I track my order?
You can track your shipment by clicking here
Please note that tracking numbers are only available for certain products to certain countries. All orders to USA comes with tracking numbers.
If you ordered multiple items, we may split your packages and you might receive more than one tracking code.
How do I return an item?
Please click here for our return and exchange policy.
How secure is your website?
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties.